Bilingual Family Support Coordinator (English/Vietnamese)

Reports To: Family Support Manager

‍Location: San Francisco

‍Compensation: $28-$30 hourly DOE and credentials, plus an excellent benefits package

‍Classification: Non-exempt, full-time position, 40 hours/week

‍Schedule: Monday-Friday with occasional weekends

‍Date: January 16, 2025

Benefits Package

• 100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
• Pays 50% of eligible employee’s children/dependent premium cost
• Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
• 14 holidays paid time-off including winter week holiday break
• Paid sick and bereavement leave
• 403(b) retirement plan with up to 3% employer contribution
• Professional development
• PLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment

‍Position Overview

‍In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs, with a focus on Vietnamese-speaking families in the Excelsior and Visitacion Valley neighborhoods.

‍About Family Connections Centers

‍Family Connections Centers’ (FCC) mission is to provide community-driven, multilingual education and support programs to ensure children and families can thrive. We envision a connected, equitable community where every child and family can access the education and resources they need. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.

‍Essential Responsibilities

• Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, information and referrals, and caregiver support group
• Facilitate parent/caregiver support groups, parent advisory board, and workshops, including organizing guest speakers
• Provide and facilitate family advocacy, case management, I&R
• Support with food and diaper distribution programs
• Provide translation of intake forms, announcements, and communication between families and staff
• Conduct outreach at public and private organizations and events and collaborate on marketing materials
• Establish and maintain strong partnerships with community partners
• Facilitate surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
• Perform other duties as needed or requested by the supervisor

‍Qualifications / Requirements

• Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
• Bilingual in Vietnamese/English
• 2+ years of experience working in children and family services
• Excellent interpersonal and written communication skills
• Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
• Able to work both independently and collaboratively
• Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission

‍Skills and Knowledge:

• Professional ethics of confidentiality, discretion, and good judgment
• Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
• Ability to speak in group settings, provide feedback, and share ideas
• Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
• Attend staff meetings, in-service training, professional development workshops, meetings with Family Connections’ HR consultant, and relevant meetings, training, and workshops as needed
• Establish and maintain strong partnerships with community partners
• Keen sense for safety, security, and ergonomics
• Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
• Live Scan background clearance and physical health/TB clearance are required to be maintained throughout employment and paid for by the agency.

‍Work Environment:

‍This position will be based out of our Excelsior and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.

‍COVID-19 Requirements

‍All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.

‍Physical Demands

‍While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

‍Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. They welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.

Department: Family Support Department
This is a full-time non-exempt position

To Apply: If you match their qualifications and interests, please click here to submit your cover letter and resume. (An account creation is not required.)